Our Service:
Always there for you.
Our Zimmermann team – working for you worldwide.
With every Zimmermann solution, our customers acquire not only high-performance machines with a vast working area, outstanding dynamics, maximized material removal rates and unrivalled surface quality but, even more importantly, peace of mind and security. Their confidence is based on our impressive service capabilities. And not just when they buy their Zimmermann solution but for many years afterwards.
FZ Service
fast and simple
Our service team will be of service, any time you need them. They will help to solve problems and to avoid machine downtimes. A 95% spare part availability and 24h delivery speak for themselves:
- Spare parts service
- Inspections & maintenance
- Service-Hotline
FZ Support
personal or virtual
Our service team is always available to assist and focusses on the availability and economic efficiency of your machine. First priority is a rapid fault identification to minimize milling machine downtimes.
- Remote service/remote diagnostics
- Online fault correction
- Service-Hotline
FZ Milling Heads
Made in Neuhausen
Zimmermann milling heads oftentimes represent the core element of our machines. We have an own engineering team, dedicated to the development and manufacturing of these heads.
- Repair service
- Assessment
- Readily available replacement heads for troubleshooting
- Spindle hotels providing storage and servicing
FZ Academy
we will get you prepared
Our team, consisting of application engineers and service technicians will support you during the setup process and the optimal usage of your new Zimmermann machine. This way you can be sure to utilize the full potential:
- Training on the job
- Component optimization
- Individual training and upskilling
FAQ
What can I do if I have a problem with my machine?
If you have a problem with your machine, there are several options available to you for assistance. You are welcome to contact our Service Hotline, where our experts will assist you with troubleshooting and fault diagnosis. The service hotline can be reached at +49 7158 948955-237.
In addition, a service e-mail address is also available. You can send your request by e-mail to service@f-zimmermann.com Our customer service team will process your e-mail as quickly as possible and provide you with appropriate assistance to solve the problem.
Our goal is to help you efficiently and quickly in case of problems with your machine so that you can get back to work as soon as possible.
Is there a dedicated service contact for each customer?
Our team works together to ensure that each customer receives the best possible support. This allows us to respond flexibly to different concerns and requests and ensure a high quality of service. Our goal is to assist you quickly and efficiently, regardless of which employee is available at the time.
Is remote access to the machine possible?
In principle, access via remote diagnostics is possible, provided that certain criteria are met and we have your consent for remote access. This requires, among other things, a stable Internet connection and the installation of our remote access software. Our service team will be happy to inform you about the necessary requirements.
What are the advantages of a maintenance contract?
Regular maintenance increases the lifetime of your CNC portal milling machine and avoids expensive repairs and unplanned downtimes. We offer you a reliable, long-term solution with our staggered maintenance contracts. Our maintenance services are specially adapted to your machine and are carried out by trained service personnel. Your advantages:
- Higher productivity / production quality
- increased machine availability
- improved value retention
- maximum cost control
- early information about critical wear parts
Contact us!
Christian Gleichauf
Head of After Sales
T +49 7158 948955-237
Send e-mail
Available
Stock Machines
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